Final Sale & Custom Orders
Due to the made-to-order nature of our business, all purchases are final. We do not accept returns or refunds for non-quality reasons, including change of mind, incorrect size/color selection, or failure to meet uncommunicated expectations. This strictly applies to customized/OEM orders, bulk production runs, and sample kits. Please review all approved proofs, material swatches, and order specifications carefully before production begins.
Due to the made-to-order nature of our business, all purchases are final. We do not accept returns or refunds for non-quality reasons, including change of mind, incorrect size/color selection, or failure to meet uncommunicated expectations. This strictly applies to customized/OEM orders, bulk production runs, and sample kits. Please review all approved proofs, material swatches, and order specifications carefully before production begins.
MOQ & Sample Fees
Minimum Order Quantities (MOQ) and sample fees vary by material, style, and customization level. All quotes are provided after direct consultation. Sample fees are refundable upon bulk orders meeting the agreed MOQ (e.g., ≥500pcs), as confirmed in your proforma invoice.
Minimum Order Quantities (MOQ) and sample fees vary by material, style, and customization level. All quotes are provided after direct consultation. Sample fees are refundable upon bulk orders meeting the agreed MOQ (e.g., ≥500pcs), as confirmed in your proforma invoice.
Quality Defects & Resolution
If your order contains verified manufacturing defects (e.g., material flaws, zipper/slider malfunction, printing errors deviating from approved proofs), please contact us within 7 days of delivery with clear photos/videos and your order number. After review, we will propose a fair resolution based on the actual impact, which may include:
If your order contains verified manufacturing defects (e.g., material flaws, zipper/slider malfunction, printing errors deviating from approved proofs), please contact us within 7 days of delivery with clear photos/videos and your order number. After review, we will propose a fair resolution based on the actual impact, which may include:
- Free replacement of defective units
- Partial refund proportional to the defect
- Discount on the current or next order
All quality claims are assessed and resolved case-by-case through direct communication.
Return Authorization
Returns are not accepted without prior written approval from our team. Unauthorized shipments will be refused and returned at the sender’s expense. If a return is approved for a confirmed quality issue, we will provide specific return instructions. Return shipping costs for non-quality claims are the buyer’s responsibility and non-refundable.
Returns are not accepted without prior written approval from our team. Unauthorized shipments will be refused and returned at the sender’s expense. If a return is approved for a confirmed quality issue, we will provide specific return instructions. Return shipping costs for non-quality claims are the buyer’s responsibility and non-refundable.
Contact
For quality assessments, policy questions, or order support, please email: info@morekeyac.com
We are committed to resolving manufacturing issues promptly and maintaining long-term partnership value.
For quality assessments, policy questions, or order support, please email: info@morekeyac.com
We are committed to resolving manufacturing issues promptly and maintaining long-term partnership value.