Frequently Asked Questions

Have custom packaging bags or vinyl gifts questions that is not answered below? Please contact us and we will be happy to help!

Q1: What materials are available for me to choose from?

Normal material: PVC
Environmentally friendly material: PEVA/EVA, TPU
For food and children-related packaging, we will use PEVA/EVA material by default.

Q2: What’s your MOQ?

– In stock, any piece you want.
– In case you’d like personalized products, we’ll let you know the MOQ after we discuss your requirements.
Usually, our MOQ is 1000pcs. But considering the cost of international shipping, the price will be not so competitive.

Q3: What are the payment options?

Generally, products are customized, and pre-payment is required.
– Orders < $5,000, 30% pre-pay is required, with the balance due on the ship date.
– Orders ≥ $5,000, 50% pre-pay is required, with the balance due on the ship date.
– If you have been with us for years and run into cash flow pressure, we do offer lower prepayment ratio and OA credit.
We accept the following modes of payment: T/T (Bank transfer), L/C, Western Union, and PayPal.

Q4: What is the requirement for artwork?

– If you have your own artwork, please try to mail it with the following requirements.
– If you just want to print a logo on the item, we will design and create an artwork according to your requirements for free.
– In case you only have a image of less than 300DPI and the picture structure is simple, we can design it for free.
File Formats: Adobe Illustrator(.ai), Coral Draw, Photoshop(.psd), PDF, high-quality JPEG and TIFF with above 300 DPI.

Q5: How about delivery and shipping?

Depends on whether you want to do customization your products or not, and also depends on the speed of customs clearance and logistics.
– If in stock, we will arrange shipment within 3-5 days.
– If customization is required: For samples, the lead time is about 7 days. For mass production, the lead time is about 15-30 days after receiving the prepaid and the confirmed artworks. The quantity and complexity of the products will affect the delivery time.

Q6: Can you provide the certificates such as ROHS, CA Prop 65, and CE?

We do not normally provide such certificates.
– If you need a custom product that meets a certain environmental criterion, we can only provide you with a certificate for the materials.
– You may also allow us to request CE and RoHS certificates on your finished goods, but you will have to pay the testing fee.

Q7: Can I come to China for the factory inspection?

Of course, very welcome.